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FAQs

Product Guarantees

We guarantee the perishable items we sell to be in good, viable condition when we sell them. Perishable items include, but are not limited to garlic bulbs, flower bulbs, seed potatoes, onion sets & transplants, bare-root trees, potted trees & plants, vegetable crowns… etc. If your perishable item arrives in substandard condition, take photographs and please contact us within 3 days of the purchase date (or delivery date) and we will provide you with a refund of the purchase price (excluding shipping costs). Accordingly, we urge you to open any boxes marked as “Perishable” immediately upon receiving them and inspect the shipment thoroughly (do not crack open heads of garlic, we do not accept claims on cracked garlic). Because some perishable items can deteriorate very quickly, we cannot accept any claims beyond the 3-day time frame as it becomes too difficult to determine if these items were delivered in substandard condition, or if they turned into such substandard condition because of having been improperly cared for or stored once delivered.

We provide additional, specific guarantees and care guidance for the plants and trees we sell. However, claims for credits or refunds plants are only accepted within a certain period post-purchase, as detailed in our policies. It is essential for customers to report any issues within this designated timeframe to be eligible for any potential claim. For customers who miss this period, we will work hard to offer helpful guidance on revitalizing their plants.

For more information, please review our Customer Service page or at the following links:

In case of concerns with the health of a plant or tree, performing a scratch test can help determine if it is still alive. We recommend trimming back any dead branches and ensuring the tree is adequately watered and fertilized. Adjusting the amount of sunlight the plant receives can also be beneficial. For best practices, establish a strong, healthy root system by focusing on proper root care, including the use of suitable fertilizers and watering techniques.

For any specific issues or detailed care tips catered to your locality, consulting with local agricultural extensions or Master Gardener Associations can provide targeted advice and support.

Missing or Damaged Items:
If something arrives damaged, defective, or dead, please contact us immediately with photos of what you received and the package. 

If something is missing from your shipment, be sure to check the package thoroughly as small products can often be hidden in packing material. Also, remember that many shipments come in multiple boxes and that boxes can get separated in transit. Please log into your account on our website, you will be able to check the status of your items and find your tracking numbers. There, you will also find any expected ETAs for pre-order products. 

We guarantee the perishable items we sell to be in good, viable condition when we sell them. Perishable items include, but are not limited to, garlic bulbs, flower bulbs, seed potatoes, onion sets & transplants, bare-root trees, potted trees & plants, vegetable crowns… etc. If your perishable item arrives in substandard condition, take photographs and please contact us within 3 days of the purchase date (or delivery date) and we will provide you with a refund of the purchase price (excluding shipping costs). 

Accordingly, we urge you to open any boxes marked as “Perishable” immediately upon receiving them and inspect the shipment thoroughly (do not crack open heads of garlic, we do not accept claims on cracked garlic). Because some perishable items can deteriorate very quickly, we cannot accept any claims beyond the 3-day time frame as it becomes too difficult to determine if these items were delivered in substandard condition, or if they turned into such substandard condition because of having been improperly cared for or stored once delivered.

Lost:

If your package is lost, we will assist you in creating a claim with the carrier to resolve the issue. To begin, please provide your order number or the email address associated with your order. Once we have this information, we will contact the carrier on your behalf to investigate the situation, locate the package, or take the necessary steps to address the loss. We will keep you informed throughout the process and work to ensure a resolution as quickly as possible.


Damaged:

If you received a damaged item, we can help address this issue through the carrier’s claim process. To proceed, we will need clear photos of the damaged product and the packaging it was shipped in. These images are required by the carrier to process a damage claim. Once we have the necessary details, we will submit the claim and coordinate with the carrier to resolve the issue. We will keep you updated on the progress and any next steps required.


Order Changes, Cancellations, Returns, Refunds

To cancel an order from GrowOrganic.com, follow these steps:

  1. Check Order Status: Before attempting to cancel, ensure that your order hasn’t already been shipped. If it has been shipped, cancellation is not possible, and you may need to initiate a return instead.

  2. Contact Customer Service:

    • Phone: Call Customer Service at 888-784-1722 from 7:30 am to 3:30 pm PST.
    • Email: Alternatively, email our customer support team with your order details (order number, name, and any relevant information).

  3. Request Cancellation: Clearly state that you want to cancel your order. If the order has not been released to the warehouse for shipping, we are able to cancel your order and issue a refund. Once an order has been released to the warehouse for shipping, no additions, changes or cancellations can be made. 

  4. Follow Up: If you do not receive confirmation of your cancellation and refund, please contact Customer Service by phone or email. 

** Please note: Dropshipped (or Drop Shipped) Items: Items that ship directly from the vendor are noted as such. Please read the notes on the item pages for additional detail regarding timing for shipments and any special requirements for shipping and receiving. Once a dropship order has been placed, your order cannot be canceled. 

Once an order has been released to the warehouse for shipping, no additions, changes or cancellations can be made. No exceptions can be made. If you would like to return an item, please see our return policy. 

Return Policy

Here at Peaceful Valley Farm & Garden Supply, we want you to be happy with your purchase. That’s why we are committed to providing you with the highest quality products at the fairest prices. However, we do understand that sometimes things happen, and you may want to return an item. Because we still have not been able to locate an organic money-growing tree, we do have to set in place some guidelines on what can and cannot be returned. Please take a minute to read through our Return Policy, and contact us toll-free at (888) 784-1722 if you have any questions or need for clarification – we’ll be happy to answer them!

You may return your unused, like-new, non-perishable item in its intact original packaging within 90 days of the purchase date (or delivery date) with your receipt for a refund of the purchase price of that item (excluding any shipping costs). If you do not have your receipt, we will search your customer record for the related invoice. Unfortunately, we are not able to accept returns of items that have been used, as we are not able to resell them as new, or send them back to vendors, simply because the item did not meet your expectations. If you’re returning an item that you bought via mail order, please contact our customer service department to make sure your item is able to be returned. You can contact our customer service department at (888) 784-1722, or by emailing [email protected].

Due to the variety of different items that we sell, there are some restrictions we must place on specific types of items that you may want to return. Please read the following to determine if the item you’d like to return falls under any of the following categories:

Non-Returnable Items:
Special orders, items shipped directly from the manufacturer (unless the return is pre-approved by the vendor), custom mixes, individually prepared items of seed, custom cuts (i.e., greenhouse poly, shade cloth, etc.), nursery plants, bargain items, broken bag items, and beneficial insects are not returnable under any circumstances due to our inability to resell them, or to receive credit from the manufacturer. Seasonal plants (including but not limited to trees, berries, garlic, potatoes, root crowns, asparagus, and vegetable/herb starts) may not be returned, but may be subject to an additional guarantee relevant to the type of plant. Please check the Guarantee section of our product pages for additional detail.


Return Policy

Here at Peaceful Valley Farm & Garden Supply, we want you to be happy with your purchase. That’s why we are committed to providing you with the highest quality products at the fairest prices. However, we do understand that sometimes things happen, and you may want to return an item. Because we still have not been able to locate an organic money-growing tree, we do have to set in place some guidelines on what can and cannot be returned. Please take a minute to read through our Return Policy, and contact us toll-free at (888) 784-1722 if you have any questions or need for clarification – we’ll be happy to answer them!

You may return your unused, like-new, non-perishable item in its intact original packaging within 90 days of the purchase date (or delivery date) with your receipt for a refund of the purchase price of that item (excluding any shipping costs). If you do not have your receipt, we will search your customer record for the related invoice. Unfortunately, we are not able to accept returns of items that have been used, as we are not able to resell them as new, or send them back to vendors, simply because the item did not meet your expectations. If you’re returning an item that you bought via mail order, please contact our customer service department to make sure your item is able to be returned. You can contact our customer service department at (888) 784-1722, or by emailing [email protected].

Due to the variety of different items that we sell, there are some restrictions we must place on specific types of items that you may want to return. Please read the following to determine if the item you’d like to return falls under any of the following categories:

Non-Returnable Items:
Special orders, items shipped directly from the manufacturer (unless the return is pre-approved by the vendor), custom mixes, individually prepared items of seed, custom cuts (i.e., greenhouse poly, shade cloth, etc.), nursery plants, bargain items, broken bag items, and beneficial insects are not returnable under any circumstances due to our inability to resell them, or to receive credit from the manufacturer. Seasonal plants (including but not limited to trees, berries, garlic, potatoes, root crowns, asparagus, and vegetable/herb starts) may not be returned, but may be subject to an additional guarantee relevant to the type of plant. Please check the Guarantee section of our product pages for additional detail.

Missing or Damaged Items:
If something arrives damaged, defective, or dead, please contact us immediately. If something is missing from your shipment, be sure to check the package thoroughly as small products can often be hidden in packing material. Also, remember that many shipments come in multiple boxes and that boxes can get separated in transit.

Defective Items:
Items that are not covered under any warranty but that you deem “defective”, i.e., stopped working and/or broke after a short while, will be dealt with on a case-by-case basis in collaboration with the corresponding supplier. Please note that defective units may be repaired or replaced at the manufacturer’s discretion, and that this process generally takes a few days. All defective items being returned must be complete, clean and soil-free. Sprayers must be rinsed, drained, dry and free of chemical smell.

Items Covered Under Manufacturer’s Warranty:
For products covered under Manufacturer’s Warranty, replacement (or credit) will be issued once the manufacturer has reviewed the claim and agreed that it is covered under their warranty. Please note that this process generally takes a few days, and some vendors may require that you ship the item back directly to them (for their examination), so please always call us first before returning the item.

Food Processing Items:
For hygienic reasons, any food processing item that has been opened, even if it has not been used, will be subject to a 15% restocking fee as we will resell the item at an “open box” discount.

Perishable Items (3-Day Return Policy):
We guarantee the perishable items we sell to be in good, viable condition when we sell them. Perishable items include, but are not limited to, garlic bulbs, flower bulbs, seed potatoes, onion sets & transplants, bare-root trees, potted trees & plants, vegetable crowns… etc. If your perishable item arrives in substandard condition, take photographs and please contact us within 3 days of the purchase date (or delivery date) and we will provide you with a refund of the purchase price (excluding shipping costs). Accordingly, we urge you to open any boxes marked as “Perishable” immediately upon receiving them and inspect the shipment thoroughly (do not crack open heads of garlic, we do not accept claims on cracked garlic). Because some perishable items can deteriorate very quickly, we cannot accept any claims beyond the 3-day time frame as it becomes too difficult to determine if these items were delivered in substandard condition, or if they turned into such substandard condition because of having been improperly cared for or stored once delivered.

Return Policy

Here at Peaceful Valley Farm & Garden Supply, we want you to be happy with your purchase. That’s why we are committed to providing you with the highest quality products at the fairest prices. However, we do understand that sometimes things happen, and you may want to return an item. Because we still have not been able to locate an organic money-growing tree, we do have to set in place some guidelines on what can and cannot be returned. Please take a minute to read through our Return Policy, and contact us toll-free at (888) 784-1722 if you have any questions or need for clarification – we’ll be happy to answer them!

You may return your unused, like-new, non-perishable item in its intact original packaging within 90 days of the purchase date (or delivery date) with your receipt for a refund of the purchase price of that item (excluding any shipping costs). If you do not have your receipt, we will search your customer record for the related invoice. Unfortunately, we are not able to accept returns of items that have been used, as we are not able to resell them as new, or send them back to vendors, simply because the item did not meet your expectations. If you’re returning an item that you bought via mail order, please contact our customer service department to make sure your item is able to be returned. You can contact our customer service department at (888) 784-1722, or by emailing [email protected].

Due to the variety of different items that we sell, there are some restrictions we must place on specific types of items that you may want to return. Please read the following to determine if the item you’d like to return falls under any of the following categories:

Non-Returnable Items:
Special orders, items shipped directly from the manufacturer (unless the return is pre-approved by the vendor), custom mixes, individually prepared items of seed, custom cuts (i.e., greenhouse poly, shade cloth, etc.), nursery plants, bargain items, broken bag items, and beneficial insects are not returnable under any circumstances due to our inability to resell them, or to receive credit from the manufacturer. Seasonal plants (including but not limited to trees, berries, garlic, potatoes, root crowns, asparagus, and vegetable/herb starts) may not be returned, but may be subject to an additional guarantee relevant to the type of plant. Please check the Guarantee section of our product pages for additional detail.

Return Policy

Here at Peaceful Valley Farm & Garden Supply, we want you to be happy with your purchase. That’s why we are committed to providing you with the highest quality products at the fairest prices. However, we do understand that sometimes things happen, and you may want to return an item. Because we still have not been able to locate an organic money-growing tree, we do have to set in place some guidelines on what can and cannot be returned. Please take a minute to read through our Return Policy, and contact us toll-free at (888) 784-1722 if you have any questions or need for clarification – we’ll be happy to answer them!

You may return your unused, like-new, non-perishable item in its intact original packaging within 90 days of the purchase date (or delivery date) with your receipt for a refund of the purchase price of that item (excluding any shipping costs). If you do not have your receipt, we will search your customer record for the related invoice. Unfortunately, we are not able to accept returns of items that have been used, as we are not able to resell them as new, or send them back to vendors, simply because the item did not meet your expectations. If you’re returning an item that you bought via mail order, please contact our customer service department to make sure your item is able to be returned. You can contact our customer service department at (888) 784-1722, or by emailing [email protected].

Due to the variety of different items that we sell, there are some restrictions we must place on specific types of items that you may want to return. Please read the following to determine if the item you’d like to return falls under any of the following categories:

Non-Returnable Items:
Special orders, items shipped directly from the manufacturer (unless the return is pre-approved by the vendor), custom mixes, individually prepared items of seed, custom cuts (i.e., greenhouse poly, shade cloth, etc.), nursery plants, bargain items, broken bag items, and beneficial insects are not returnable under any circumstances due to our inability to resell them, or to receive credit from the manufacturer. Seasonal plants (including but not limited to trees, berries, garlic, potatoes, root crowns, asparagus, and vegetable/herb starts) may not be returned, but may be subject to an additional guarantee relevant to the type of plant. Please check the Guarantee section of our product pages for additional detail.

Missing or Damaged Items:
If something arrives damaged, defective, or dead, please contact us immediately. If something is missing from your shipment, be sure to check the package thoroughly as small products can often be hidden in packing material. Also, remember that many shipments come in multiple boxes and that boxes can get separated in transit.

Defective Items:
Items that are not covered under any warranty but that you deem “defective”, i.e., stopped working and/or broke after a short while, will be dealt with on a case-by-case basis in collaboration with the corresponding supplier. Please note that defective units may be repaired or replaced at the manufacturer’s discretion, and that this process generally takes a few days. All defective items being returned must be complete, clean and soil-free. Sprayers must be rinsed, drained, dry and free of chemical smell.

Items Covered Under Manufacturer’s Warranty:
For products covered under Manufacturer’s Warranty, replacement (or credit) will be issued once the manufacturer has reviewed the claim and agreed that it is covered under their warranty. Please note that this process generally takes a few days, and some vendors may require that you ship the item back directly to them (for their examination), so please always call us first before returning the item.

Food Processing Items:
For hygienic reasons, any food processing item that has been opened, even if it has not been used, will be subject to a 15% restocking fee as we will resell the item at an “open box” discount.

Perishable Items (3-Day Return Policy):
We guarantee the perishable items we sell to be in good, viable condition when we sell them. Perishable items include, but are not limited to, garlic bulbs, flower bulbs, seed potatoes, onion sets & transplants, bare-root trees, potted trees & plants, vegetable crowns… etc. If your perishable item arrives in substandard condition, take photographs and please contact us within 3 days of the purchase date (or delivery date) and we will provide you with a refund of the purchase price (excluding shipping costs). Accordingly, we urge you to open any boxes marked as “Perishable” immediately upon receiving them and inspect the shipment thoroughly (do not crack open heads of garlic, we do not accept claims on cracked garlic). Because some perishable items can deteriorate very quickly, we cannot accept any claims beyond the 3-day time frame as it becomes too difficult to determine if these items were delivered in substandard condition, or if they turned into such substandard condition because of having been improperly cared for or stored once delivered.

Once your return has been received and processed, you will be notified via email when the refund has been issued.

Please allow 3-5 business days for the refund to be reflected in your account.

Return Policy

Here at Peaceful Valley Farm & Garden Supply, we want you to be happy with your purchase. That’s why we are committed to providing you with the highest quality products at the fairest prices. However, we do understand that sometimes things happen, and you may want to return an item. Because we still have not been able to locate an organic money-growing tree, we do have to set in place some guidelines on what can and cannot be returned. Please take a minute to read through our Return Policy, and contact us toll-free at (888) 784-1722 if you have any questions or need for clarification – we’ll be happy to answer them!

You may return your unused, like-new, non-perishable item in its intact original packaging within 90 days of the purchase date (or delivery date) with your receipt for a refund of the purchase price of that item (excluding any shipping costs). If you do not have your receipt, we will search your customer record for the related invoice. Unfortunately, we are not able to accept returns of items that have been used, as we are not able to resell them as new, or send them back to vendors, simply because the item did not meet your expectations. If you’re returning an item that you bought via mail order, please contact our customer service department to make sure your item is able to be returned. You can contact our customer service department at (888) 784-1722, or by emailing [email protected].

Due to the variety of different items that we sell, there are some restrictions we must place on specific types of items that you may want to return. Please read the following to determine if the item you’d like to return falls under any of the following categories:

Non-Returnable Items:
Special orders, items shipped directly from the manufacturer (unless the return is pre-approved by the vendor), custom mixes, individually prepared items of seed, custom cuts (i.e., greenhouse poly, shade cloth, etc.), nursery plants, bargain items, broken bag items, and beneficial insects are not returnable under any circumstances due to our inability to resell them, or to receive credit from the manufacturer. Seasonal plants (including but not limited to trees, berries, garlic, potatoes, root crowns, asparagus, and vegetable/herb starts) may not be returned, but may be subject to an additional guarantee relevant to the type of plant. Please check the Guarantee section of our product pages for additional detail.

Missing or Damaged Items:
If something arrives damaged, defective, or dead, please contact us immediately. If something is missing from your shipment, be sure to check the package thoroughly as small products can often be hidden in packing material. Also, remember that many shipments come in multiple boxes and that boxes can get separated in transit.

Defective Items:
Items that are not covered under any warranty but that you deem “defective”, i.e., stopped working and/or broke after a short while, will be dealt with on a case-by-case basis in collaboration with the corresponding supplier. Please note that defective units may be repaired or replaced at the manufacturer’s discretion, and that this process generally takes a few days. All defective items being returned must be complete, clean and soil-free. Sprayers must be rinsed, drained, dry and free of chemical smell.

Items Covered Under Manufacturer’s Warranty:
For products covered under Manufacturer’s Warranty, replacement (or credit) will be issued once the manufacturer has reviewed the claim and agreed that it is covered under their warranty. Please note that this process generally takes a few days, and some vendors may require that you ship the item back directly to them (for their examination), so please always call us first before returning the item.

Food Processing Items:
For hygienic reasons, any food processing item that has been opened, even if it has not been used, will be subject to a 15% restocking fee as we will resell the item at an “open box” discount.

Perishable Items (3-Day Return Policy):
We guarantee the perishable items we sell to be in good, viable condition when we sell them. Perishable items include, but are not limited to, garlic bulbs, flower bulbs, seed potatoes, onion sets & transplants, bare-root trees, potted trees & plants, vegetable crowns… etc. If your perishable item arrives in substandard condition, take photographs and please contact us within 3 days of the purchase date (or delivery date) and we will provide you with a refund of the purchase price (excluding shipping costs). Accordingly, we urge you to open any boxes marked as “Perishable” immediately upon receiving them and inspect the shipment thoroughly (do not crack open heads of garlic, we do not accept claims on cracked garlic). Because some perishable items can deteriorate very quickly, we cannot accept any claims beyond the 3-day time frame as it becomes too difficult to determine if these items were delivered in substandard condition, or if they turned into such substandard condition because of having been improperly cared for or stored once delivered.


However, we are committed to ensuring customer satisfaction. If you receive a damaged or incorrect item, please contact us immediately with photos. We will review the situation and strive to resolve the issue quickly, which may include a replacement, discount, or store credit.

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance.

Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.

While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll resolve the situation as best we can!

If the order has not been released to the warehouse for shipping, we are happy to help you make additions or changes. Please call our Customer Service team or send our Customer Service team an email with the items you would like to add or change and the quantities. We can quickly and easily make those changes for you and issue you either a refund or send you an invoice for items that have been added. 

Once an order has been released to the warehouse for shipping, no additions, changes or cancellations can be made. No exceptions can be made. If you would like to return an item, 

Return Policy

Here at Peaceful Valley Farm & Garden Supply, we want you to be happy with your purchase. That’s why we are committed to providing you with the highest quality products at the fairest prices. However, we do understand that sometimes things happen, and you may want to return an item. Because we still have not been able to locate an organic money-growing tree, we do have to set in place some guidelines on what can and cannot be returned. Please take a minute to read through our Return Policy, and contact us toll-free at (888) 784-1722 if you have any questions or need for clarification – we’ll be happy to answer them!

You may return your unused, like-new, non-perishable item in its intact original packaging within 90 days of the purchase date (or delivery date) with your receipt for a refund of the purchase price of that item (excluding any shipping costs). If you do not have your receipt, we will search your customer record for the related invoice. Unfortunately, we are not able to accept returns of items that have been used, as we are not able to resell them as new, or send them back to vendors, simply because the item did not meet your expectations. If you’re returning an item that you bought via mail order, please contact our customer service department to make sure your item is able to be returned. You can contact our customer service department at (888) 784-1722, or by emailing [email protected].

Due to the variety of different items that we sell, there are some restrictions we must place on specific types of items that you may want to return. Please read the following to determine if the item you’d like to return falls under any of the following categories:

Non-Returnable Items:
Special orders, items shipped directly from the manufacturer (unless the return is pre-approved by the vendor), custom mixes, individually prepared items of seed, custom cuts (i.e., greenhouse poly, shade cloth, etc.), nursery plants, bargain items, broken bag items, and beneficial insects are not returnable under any circumstances due to our inability to resell them, or to receive credit from the manufacturer. Seasonal plants (including but not limited to trees, berries, garlic, potatoes, root crowns, asparagus, and vegetable/herb starts) may not be returned, but may be subject to an additional guarantee relevant to the type of plant. Please check the Guarantee section of our product pages for additional detail.

Shipping

Expedited Options

  • If you need your order expedited, please contact us right away. We will work hard to prioritize your order through our warehouse processing to ensure quick shipping. 
  • Customers requiring our fastest delivery options may choose expedited or express shipping for an additional charge.
  • We do not charge any additional handling fees for this service. Your shipping charge is equal to our expected cost with the carrier.
  • Expedited shipments are only applicable once every item is in stock so please check availability before proceeding with this option.
  • Expedited shipping orders received before 8am Pacific will ship out on the same business day; any order placed after that time will ship out on the following business day.
  • We typically use options available with FedEx to prioritize the fastest shipping route to your delivery destination.

Free Shipping Items:

Qualifying Purchases over $100

We offer free shipping on orders over $100 for items in our Free Shipping Collection. Simply add qualifying products to your cart, and once your total reaches $100 or more, standard shipping is on us! This offer applies to U.S. addresses in the contiguous 48 states only and excludes expedited shipping options. Some exclusions may apply, including seasonal plants, and oversized or heavy items. Free shipping cannot be combined with other discounts or offers. For any questions about your order or shipping, please contact our support team.

Free Shipping on Seed Packs 
Free Shipping (via USPS) on your order of seed packs is available when you purchase $30 or more on packs. Offer applies to orders that only contain seed packs or other free shipping items. You must currently receive mail via USPS to use this shipping method. Only available to the contiguous 48 states. This offer may end at any time without prior notice.

Free Shipping on Other Items
From time to time, we offer other items with free shipping or shipping included in the purchase price. These offers may be on a fixed number of items while supplies last. Please see item pages for detail as these offers may end at any time without prior notice.  

5 or More Bare Root Trees – FREE via Standard Parcel Delivery, Ground or Freight

Selected Potted Items - Ship 4 Potted Items for FREE!

Many of our potted varieties include almonds, figs, pomegranates, olives, kiwis, goji berries and other potted fruit trees shipped from GrowOrganic. 4 of these potted items will ship together in one master box for FREE. If you are ordering less than 4 of these items, boxes ship for $19.99 to the lower 48 states. Potted items may ship via USPS for a higher rate; we do not recommend this given potential issues with the Postal Service in shipping but some customers can only receive this option. We are unable to ship these items to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, and Guam. These items cannot be combined with bare root trees or with most other products.



US Postal Service Shipping

  • Orders are picked up from our Northern California facilities 5 days per week (other than holidays).
  • Please expect 1-7 days of transit through the United States Postal Service once the order leaves our facilities.

FedEx or UPS Shipping

  • Orders are picked up from our Northern California facilities 5 days per week (other than holidays); during peak shipping seasons we may also ship over the weekend.
  • Please expect 1-5 days of transit by the carrier  once the order leaves our facilities.

2 Business Day Shipping

  • With FedEx 2 Day Shipping, your packages are delivered within 2 business days throughout the United States from the date it is shipped.
  • This option is provided for some seasonal plants and related items to ensure rapid transit cross-country.
  • Purchasing this option does not mean that your package will ship within 2 days. Please allow additional time for us to process your order and package it for safe shipping. If you need your order to ship urgently, please contact our Customer Service team by phone or email to have us expedite your order processing time. 



I'm so sorry to hear that you are having trouble locating your package! According to the tracking information, your order was marked as "delivered."

I can definitely help you create a claim with the carrier company for a lost package. Before doing so, please take the following steps to try and locate your package as many of our products are perishable. 

1. Check all around your property. Packages that cannot be found are usually either dropped off in an unusual location on your property or delivered accidentally to a neighbor. 

2. Contact your local carrier station. They will have access to much more detailed and specific information about exactly where the package was when they scanned it as being "delivered" including the gps of the package at that time. They will also be able to contact that specific delivery driver to find out where the package was left as well as send someone to retrieve the missing package from that location. This is the fastest way to locate your package. 

3. Wait until the next day. Sometimes, delivery status emails are sent by the carrier before the actual delivery occurs. 

Please know that once an order has been marked as delivered by the carrier, our options as the shipper become limited. Your satisfaction is incredibly important to us though, and we appreciate your understanding as we work together to resolve this matter. If you have any questions or need further assistance, please be sure to let us know.

Shipping costs are based on the weight and size of the items as well as the shipping zone where it is going. This is the same method large companies like FedEx, UPS and DHL use.

Please note that all of our shipping costs are created in real-time by the individual carriers (UPS, FedEx and USPS). We provide them with the dimensions and weights of the items as well as the customer's shipping address. They provide us with a quote based on that information. Our computer system will suggest the least expensive option for your order and will give you the option of selecting any other carrier that is able to deliver those items to your address. 

Bulky or heavy items like full size bags of soil or shovels typically account for higher shipping charges. The best way to calculate shipping is for you to add the items to your cart, and start the check-out process. You will be able to see the shipping calculation before you have to enter your credit card information. From there, you can always go back and edit the items in your cart as needed. 

Our management team regularly evaluates our shipping options and carrier partnerships to find the most cost-effective solutions without compromising the quality and reliability of our service. Please know that we greatly value your business and are committed to providing the best products and service possible. Please review our Shipping Policy page for more detailed information. 
  • We ship to all 50 states and select U.S. territories.
  • If you require international shipping, and it is not available to you through our website, we will ship to your freight forwarder's U.S. domestic address or provide your carrier with the pick-up location (LIVE PLANTS, TREES, ROOTS, VINES, etc. EXCLUDED). 

Simply put, we are always looking for the most economical, safest and fastest method of shipping that is available for your order. We carry over 4,000 products of various sizes and weights, from seed packs, to trees, pallets of fertilizers and gardening tools.

  • We ship via FedEx, UPS and USPS, and we arrange specialty carriers for other large orders (full trucks or LTL less-than-truckload shipping).
  • Shipping costs are based on the weight and size of the items as well as the shipping zone where it is going. This is the same method large companies like FedEx, UPS and DHL use.
  • We ship to all 50 states and select U.S. territories.
  • If you require international shipping, and it is not available to you through our website, we will ship to your freight forwarder's U.S. domestic address. (LIVE PLANTS, TREES, ROOTS, VINES, etc. EXCLUDED) 
  • We do not currently provide for local deliveries.

Processing & Handling Time:

We place a high priority on providing our customers with their orders in a timely fashion, and we staff our shipping facility at least 6 days a week, all year round. Items that are in stock will ship within 3-5 business days during most times of year. We ship orders out in the order in which they are received. Some delays may occur during a seasonal peak but please contact us if you have any questions about your order status.

Note that ETA dates on our website reflect the dates we expect the products to arrive in our fulfillment facilities.  All items are assessed for quality control and inspected before they are received, and then shipped.

We ship orders on a first-come, first served basis.  Please know that many of our seasonal plants will begin to receive pre-orders several months before the plants are shipped.

If one or more of your items are out of stock, back-ordered or if you place a pre-order, we will hold your order until all of your items become available. Please consider placing separate orders if you want to receive all of the available products sooner. If you have already placed your order and would like to split it into separate deliveries, please contact us. Please note that this may result in an additional shipping fee.

Once your order has been prepared for shipment, we are unable to make changes to your items or cancel your order.  

Customer Pick-Up:

We offer customers the opportunity to place orders for pick-up at our warehouse and our retail stores. For local customers, the feature is automatically provided at check out if applicable. For non-local customers or if you require assistance, please contact our Customer Service department at (888) 784-1722 to place an order. Certain items cannot be made available for customer pick-up and fees may apply. 

Once an order is placed, please be on the lookout for another email, call or SMS message from us when your order is ready for pickup. Note: There is a restocking fee equal to 15% of your order value or a minimum of $5.00 (whichever is greater), if the order is not claimed within 3 days of our first contact alerting you that the items are ready. 

Important Notice: The vehicle intended to receive the products from our store is expected to be suitably prepared to collect the items during the scheduled pick-up. The individual responsible for collecting the products acknowledges and confirms that the vehicle is capable of being driven safely off the property to its intended destination once the products have been loaded. It is also imperative that any truck bed or storage space designated to receive organic materials is clean and free from any contaminants in order to prevent any possible contamination of the products. Peaceful Valley accepts no responsibility for the condition of the vehicle at or after loading the contents.

Order Status:

You can review your order details when signing into your GrowOrganic.com account on our website. When an item ships by FedEx, UPS or USPS, you will receive a shipping confirmation with tracking information addressed to your email account on record.  This will provide you with the details you need to check estimated timing for the delivery and schedule notifications from the carrier.  We are not responsible for packages that are stolen or damaged after they are delivered to the final destination.

If you have any questions on your order, please contact our customer service support team at [email protected]. Please include your order number, and if possible, send the request from the email address on record.


Commitment to Carbon Neutral Shipping:

As a company dedicated to sustainable and regenerative agriculture, Peaceful Valley acknowledges its responsibility to mitigate the carbon footprint of e-commerce deliveries. To fulfill this commitment, we collaborate with leading-edge firms focused on carbon removal, a process financially supported through our sales. For every purchase, we calculate the shipping emissions and allocate funds to scientifically vetted carbon removal companies, ensuring an equivalent amount of carbon is extracted from the atmosphere. Surplus funds are reinvested in advancing carbon removal technologies. Importantly, Peaceful Valley absorbs all related expenses, ensuring our customers face no additional shipping costs for these environmental efforts. Find out more about our climate commitment.

 

Shipping Rates & Alternatives

Free Shipping Items:

Qualifying Purchases over $100

We offer free shipping on orders over $100 for items in our Free Shipping Collection. Simply add qualifying products to your cart, and once your total reaches $100 or more, standard shipping is on us! This offer applies to U.S. addresses in the contiguous 48 states only and excludes expedited shipping options. Some exclusions may apply, including seasonal plants, and oversized or heavy items. Free shipping cannot be combined with other discounts or offers. For any questions about your order or shipping, please contact our support team.

Free Shipping on Seed Packs 
Free Shipping (via USPS) on your order of seed packs is available when you purchase $30 or more on packs. Offer applies to orders that only contain seed packs or other free shipping items. You must currently receive mail via USPS to use this shipping method. Only available to the contiguous 48 states. This offer may end at any time without prior notice.

Free Shipping on Other Items
From time to time, we offer other items with free shipping or shipping included in the purchase price. These offers may be on a fixed number of items while supplies last. Please see item pages for detail as these offers may end at any time without prior notice.  


Flat Rate and Express Shipping:

$5.00 for Seed Packs (Only)

  • Only applies to seed packs; free shipping begins at $30 total spent on packs)
  • Orders shipping in paper envelopes
  • You must currently receive mail via USPS to use this shipping method
  • Only available to the contiguous 48 states
  • If you order other items besides seed packs, your seed packs are likely to ship for free in the larger parcel box

$9.99 Flat Rate Shipping

  • Available for seed packs and other selected items up to 9 lbs (greater of actual or dimensional weight)
  • You must currently receive mail via USPS to use this shipping method
  • Only available to the contiguous 48 states
  • Seasonal plant items (i.e., plants, trees, berries, crowns, and vines) and beneficial insects are not eligible for this shipping option

$14.99 Flat Rate Shipping

  • Available for most items up to 20 lbs (greater of actual or dimensional weight)
  • This method does NOT ship to PO boxes.
  • Only available to the contiguous 48 states
  • Seasonal plants and beneficial insects may not be eligible for this option depending on the product, size and order quantity.  Some shipments require larger packaging or special arrangements for delivery.

US Postal Service Shipping

  • Orders are picked up from our Northern California facilities 5 days per week (other than holidays).
  • Please expect 1-7 days of transit through the United States Postal Service once the order leaves our facilities.
  • Tracking details will be provided once the items ship, allowing you check on progress of the shipment with the carrier and see the anticipated delivery date.
  • As a general consideration, we do not recommend shipping live plants through the US Postal Service.  Some customers prefer this option when it is less expensive or they can only receive this option at their residence.  We provide this option as a courtesy but customers assume the risk for plants damaged in transit when choosing this service.

FedEx or UPS Shipping

  • Orders are picked up from our Northern California facilities 5 days per week (other than holidays); during peak shipping seasons we may also ship over the weekend.
  • Please expect 1-5 days of transit by the carrier  once the order leaves our facilities.
  • FedEx or UPS is chosen at the time of shipping based on length of travel in transit and available shipping rates. 
  • Shipments will be in Home Delivery or Ground formats, usually with Saturday delivery available.
  • Tracking details will be provided once the items ship, allowing you check on progress of the shipment with the carrier and see the anticipated delivery date.
  • Orders cannot be shipped via FedEx or UPS to PO Boxes.

2 Business Day Shipping

  • With FedEx 2 Day Shipping, your packages are delivered within 2 business days throughout the United States from the date it is shipped.
  • This option is provided for some seasonal plants and related items to ensure rapid transit cross-country.
  • Purchasing this option does not mean that your package will ship with 2 days.

LTL Freight Shipping

  • Freight orders are shipped from our warehouse several times per week, with specialty carriers using less-than-truckload (LTL) shipping routes.
  • We select the carrier based on reliability and time in transit, to provide you with a reliable option at the best available rates.
  • Customers will be provided a PRO tracking or tracing number at the time the order is shipped from our facilities.
  • Length of transit time will depend on the distance from our facilities.
  • These orders are typically shipped on pallets and customers will be provided a lift gate at delivery.
  • LTL freight shipping costs can vary greatly over short periods of time based on carrier availability and fuel costs.
  • If you have any questions about this service or would like a custom shipping quote, please email us at [email protected].

Expedited Options

  • Customers requiring our fastest delivery options may choose expedited or express shipping for an additional charge.
  • We do not charge any additional handling fees for this service. Your shipping charge is equal to our expected cost with the carrier.
  • Expedited shipments are only applicable once every item is in stock so please check availability before proceeding with this option.
  • Orders received before 8am Pacific will ship out on the same business day; any order placed after that time will ship out on the following business day.
  • We typically use options available with FedEx to prioritize the fastest shipping route to your delivery destination.

 

Exclusions for Flat Rate Shipping

We carry some items that will not be eligible for the standard flat rate shipping methods, based on actual weight or dimensional weight with irregular/large sizes. Other products may be excluded from standard flat rate options based on product type, as we are unable to ship all items within regular channels for these freight carriers. When you are selecting the carrier at checkout, please make sure you are able to accept shipments from that carrier. Peaceful Valley is not responsible for additional fees related to incomplete or ineligible delivery addresses.

We work hard to provide you with the lowest possible shipping rates for these items. The rate given for your order is approximately equal to our costs with the carriers and does not include our own expenses for packaging and handling.

 

Best Rate Shipping

  • We strive to provide the fastest and most economical shipping options to our customers on every order, and will provide those shipping rates to you as a first option.
  • Some products require us to ship with either FedEx, UPS or USPS, and cannot be shipped with other carriers.
  • When an order has multiple items that will only ship with specific carriers, a Best Rate option is provided.  Packages will ship in multiple shipments in more than one box to reach the final destination, and tracking confirmations will be sent for both carriers.
  • If you have questions about delivery options available for your location, please contact us at [email protected]

 

Selecting the Best Option

Please know that we are continuously working to provide you with the most economical and efficient shipping rate, and we are passing along the savings of our best shipping rates to our customers. Upon entering checkout, your shopping cart will automatically select the most cost efficient options available to you based on the items you’ve selected. If it's available for your order, we will also provide alternatives which include priority or express shipping. 

Bare Root Trees

We ship our bare root trees on a first-come, first-served basis beginning in mid-December. We are unable to delay shipping of dormant trees or plants.  Due to limited storage and our warm, California weather, bare root trees/plants will often break dormancy much sooner than in colder areas.  If you are unable to plant your tree(s) right away, read our instructions on heeling in trees.

All of our bare root trees come with free, professional pruning, which will put the tree's stored energy into root growth rather than leaf production. Our bare root trees ship in special boxes with their roots bagged in moist sawdust to help ensure their survival during transit. Up to 8 trees can fit in a box (due to their size, nut and multi-graft trees count as 2 trees). 

The average cost to ship a single tree is $35-50, excluding pruning, handling and packaging materials.  Help us reduce our carbon footprint while you save money on shipping charges by adding more trees to the box. 

  • 1-4 Bare Root Trees - $29.99 via FedEx or UPS
  • 5 or More Bare Root Trees – FREE via Standard Parcel Delivery, Ground or Freight

Bare root trees may ship via US Postal Service for a higher rate. We do not recommend this given potential damage by the carrier in shipping, but some customers request this because they can only receive this service. We are unable to ship our bare root trees to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, and Guam. Bare root tree shipments cannot be combined with potted trees or with most other products.

Selected Potted Items - Ship 4 Potted Items for FREE!

Many of our potted varieties include almonds, figs, pomegranates, olives, kiwis, goji berries and other potted fruit trees shipped from GrowOrganic. 4 of these potted items will ship together in one master box for FREE. If you are ordering less than 4 of these items, boxes ship for $19.99 to the lower 48 states. Potted items may ship via USPS for a higher rate; we do not recommend this given potential issues with the Postal Service in shipping but some customers can only receive this option. We are unable to ship these items to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, and Guam. These items cannot be combined with bare root trees or with most other products.

Some potted fruit trees (including citrus and avocado varieties) are dropshipped directly from the grower and are excluded from the offer. Those orders are considered final when placed and cannot be canceled.

Special Note for Shipping Seasonal Plants

We are unable to delay shipping of plants beyond the delivery dates listed on our website. Seasonal plants that are currently in stock will ship as soon as your order is ready. Most of our customers prefer to receive the plants as soon as we are able to ship them. Due to limited storage and our warm, California weather, we are unable to accommodate special requests to delay shipment of plants for any period of time.

Please consult our Resource Center for recommendations on caring for your plants once your order arrives.

Other Shipping Notes:

Drop-Shipped (or Dropshipped) Items: Items that ship directly from the vendor are noted as such. Please read the notes on the item pages for additional detail regarding timing for shipments and any special requirements for shipping and receiving. Once an order has been placed, your order cannot be canceled. 

Shipping to Hawaii, Guam, Alaska, Puerto Rico and the U.S. Virgin Islands: Items typically ship to these locations via USPS Priority Mail. USPS does not guarantee transit time, and it can take longer to reach AK, HI, and PR. FedEx Service is available, but is generally quite a bit more expensive. Perishable items and beneficial insects cannot ship to these locations.  Large shipments can be arranged, and we are happy to provide you with a quote.

Combinable Items: If we can combine your items safely into one box, we will do so. Items over 40 lbs must ship alone to avoid damage (packaged weights are shown in the parenthesis after each part number). Fragile items and trees may ship together, but they will not be combinable with other items to avoid damage in transit. Shipping fees are calculated for one or more boxes at checkout, unless you require a freight carrier for large quantities.

Tracking Your Order: All customer orders shipping via FedEx, USPS, or USPS, with the exception of some freight orders, will have tracking information. Our system will automatically generate an email to the email address that is provided with your order. Please contact us immediately if you think your shipment is lost or if your shipment arrives damaged.

Receiving Your Order: When your order arrives, open the package immediately and inspect the contents against the packing slip; it is especially important to check viability of living plants immediately. Notify us immediately (no later than 3 days after receipt) if there are any item shortages or damage. Please send photos of the damaged item(s), packing list and the package. Do not discard any damaged items or shipping cartons. The shipping company may require an inspection prior to approving any claim.

For truck orders, do not sign for the shipment until you have confirmed the shipment is complete and has no apparent and/or concealed damage. If there is a shortage or damage, it must be noted on the proof of delivery, or we cannot accept responsibility.

Change of Address: If you move, please update your customer record prior to placing a new order. Be sure to notify us of your new address when requesting a replacement order. We cannot be held responsible for orders delivered to the wrong address. 

If you have any questions, please email us [email protected] or visit our online Resource Center.

All customer orders shipping via FedEx, USPS, or USPS, with the exception of some freight orders, will have tracking information. Once your order has been placed and prepared for shipping, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.

Click on the tracking number link or enter the tracking number into our tracking page.

Contact us immediately if you think your shipment is lost.

Please note that we will hold your order until all items are in stock. If you would like your order split into multiple shipments, we are happy to help. Please note that additional shipping charges may apply. 


Customer Account Questions

To apply a discount code on www.GrowOrganic.com, follow these steps:

  1. Browse Products: Add the products you want to purchase to your cart by clicking on the "Add to Cart" button for each item.

  2. View Cart: Once you have all the items you want, go to your shopping cart by clicking on the cart icon in the top-right corner of the webpage. Click the green "Proceed to Cart" button.

  3. Enter Discount Code: Before you pay on the shopping cart page, look for a box labeled "Discount Code or Gift Card" near the subtotal.

  4. Apply Code: Enter your discount code into that box and click "Apply." The discount should be applied immediately, and you should see the updated price.

  5. Proceed to Checkout: Once the discount is applied, you can proceed to checkout and complete your purchase.

If you encounter any issues with the code, double-check that it is entered correctly and that the code is still valid (some have expiration dates or restrictions). Multiple discount codes cannot be used on a single order. 

To unsubscribe from emails from GrowOrganic.com, follow these steps:

  1. Locate an Email from GrowOrganic: Open any email you've received from GrowOrganic.com.

  2. Find the Unsubscribe Link: Scroll to the bottom of the email. Promotional emails include an unsubscribe link in the footer, labeled as "Unsubscribe."

  3. Click the Link: Click on the unsubscribe link. This will take you to a page where you can confirm your decision to unsubscribe or manage your email preferences.

  4. Confirm Unsubscription: Follow the instructions on the page to complete the process. Some services may ask you to select which types of emails you want to stop receiving, while others will simply confirm your unsubscription.

  5. Check for Confirmation: After unsubscribing, you should receive a confirmation message either on the webpage or via email.

If you cannot find an unsubscribe link, you can contact customer support directly at [email protected]. 

I'm so sorry to hear that you are having trouble logging into your account. Please make sure that you are logging into the correct account. Customers with multiple accounts may have difficulty with finding their orders or their passwords. There is a link to reset your password on our website. 

Sometimes, it helps if we send you the email link to reset your password. Please follow the link in the password reset email that will follow this reply. If you are still having trouble, please be sure to let me know.

Thanks for reaching out. Sorry you're having issues viewing and redeeming your loyalty points. I have included step by step instructions to view and redeem your loyalty points. *After you have navigated to our website www.groworganic.com *Select "My Account" located at the top right hand side of the page. *Login into your account *Scroll down to the bottom of the page and under the heading "Our Company" select the link that says "About GO Rewards Program"

 *Scroll down to the bottom of that page and select the green underlined link that says "click here to log in or sign up" and see all of your options for earning points

 *When this page loads, you will see your points at the top, ways you can earn extra loyalty points, you can redeem points for vouchers and view the points tiers and your history.

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